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booking conditions

 

The following Booking Conditions together with the general information contained on this website form the basis of your contract for your holiday. Please read carefully as they set out our respective rights and obligations.

In these Booking Conditions, "you" and "your" means the person named on the booking confirmation and all other persons staying at the property during the rental period. "We" and "us" means Abersoch Holiday Homes Ltd company number 7189084. All reservations are made subject to these Booking Conditions.

1. CONDITIONS OF HIRE
We as introductory Agents only for our clients (persons who own a property the subject of any letting) and in consequence will be in no way responsible for any loss, damage, expense, injury, accident or inconvenience which occurs or might occur as a result of any letting of any property. The contract is between the Owners of the property and the client. Any dispute will have to be taken up with the property owner. Once we confirm a holiday you and the owner enter into a binding contract with each other, but no contract shall exist between us the Agency and you the guest. This booking is for the purpose of a holiday only so that the hirer will not get a security of tenure. Should the holiday home become unavailable for whatever reason, Abersoch Holiday Homes will make every effort to find suitable alternative accommodation but cannot be held responsible beyond full refund of monies received.

2. MAKING A BOOKING
Booking requests can be made by completing the online booking form at www.abersochholidayhomes.co.uk or by contacting us by telephone at our office. Once we have received your booking request we will, subject to availability, confirm your stay by issuing a booking confirmation by email. Please check the details & contact us immediately if there are any errors or omissions to any information which appears on the confirmation or any other document as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 4 working days of its transmission. We will reserve a property in your name for 4 working days, if payment is not received within this period then the property will be released as available. A non-refundable deposit of 25% of the holiday value is required upon confirmation of a booking. The balance is due 6 weeks prior to the date of arrival, any monies paid cannot be returned, unless the cancellation is caused by the action of the property owner. Late bookings: all monies must be paid in full on booking. We welcome payment by UK cheque, bank transfer or Paypal (Paypal transactions subject to 3% surcharge).

3. NO SMOKING
All properties are strictly no smoking.

4. STRICTLY FAMILIES ONLY
We are a family holiday home agent and reserve the right to terminate any bookings, without refund, which are found to be of young people not supervised by parents / adults, even though the booking may have been made by a parent / adult.

5. YOUR CONTRACT
This contract and all matters arising out of it are governed by United Kingdom law. Any dispute arising out of or connected with your holiday will be dealt with by the Courts of United Kingdom.

6. CHANGES & CANCELLATION BY YOU
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests. In the event of a visitor wishing to cancel the holiday we must be notified in writing at the earliest possible moment. Visitors are strongly urged to arrange cancellation insurance - this in not included in the rental and guests should make their own arrangements.

7. CHANGES & CANCELLATIONS BY US
Occasionally we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavor to offer you an alternative should a significant change or cancellation occur. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may be forced by "force majeure" (see clause 17) to change or terminate your stay after arrival but before the scheduled departure. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

8. SECURITY DEPOSIT
Holiday guests are responsible for everyday cleaning and for keeping the property in an orderly fashion. They are requested to leave the property in a clean and tidy condition on vacation of the property. Liability for damage done to the property of equipment or for excessive extra cleaning necessary on vacation is the responsibility of the person who completes the booking form. A Security Deposit is required in addition to the advertised rental and will be returned to you 21 days after departure unless the owner indicates to us that the property has been left in an unacceptable condition. Charges for these liabilities will be deducted from the Security Deposit - an account will be sent to you after your holiday and any refund will be returned. If the costs exceed the Security Deposit, an invoice will be sent to you. These costs include loss of keys, breakages etc which must be reported to us before departure. All interest earned Security Deposits held by us will be paid to the registered charity RNLI once a year. Please note that Abersoch Holiday Homes are not involved in the assessment or reporting of any damage and will retain such sums from the Security Deposit as demanded by the owner. Correspondence disputing any such deduction will be between the owner of the property and the holiday tenant.

9. ARRIVAL & DEPARTURE TIMES
Visitors are requested to arrive no earlier than 3.00pm on the day of arrival and are requested to leave no later than 10.00am on the day of departure. Arrangements for short breaks will be made at the time of booking.

10. KEYS, MAP & DIRECTIONS
Arrangements for key collection, a map & directions on how to reach the house will be sent in an information pack issued on receipt of final payment.

11. BED LINEN & TOWELS
The inclusion of bed linen hire depends on your choice of property, please see property description for details. Please bring you own towels & tea towels and where a cot or travel cot is provided please bring your own linen for the cot.

12. PETS
Strictly no pets (other than guide dogs) allowed unless otherwise agreed.

13. LOST PROPERTY
If any belongings are left behind and a request is made to send them on we reserve the right to charge a minimum fee of £5 to cover post and packaging.

14. OVERCROWDING
The maximum number of guests that the house can accommodate is stated on the property description and in no circumstances should this be exceeded. We reserve the right to immediately terminate a booking if more than the stated number of guests is found to be staying.

15. PROBLEMS
We are most anxious that all guests booking holidays through us have an enjoyable time. In the event of a problem the guest should immediately contact the given local caretaker. If the issue is not resolved contact us direct by telephone, confirming your complaint in writing within 24 hours by fax or by e-mail. Until we know about a problem or complaint, we cannot begin to resolve it. You must undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result and are obliged to give us the time necessary to resolve the problem. No complaints will be considered unless raised immediately during the course of hire period to enable to complaint to be verified and corrected as soon as possible. Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for a refund of the rental price. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.

Please note that all properties are not an official tourist structures but private dwellings. As such, there is no standard or categories that are internationally recognised; indeed they reflect the architecture and furnishings, local traditions and the personal taste of the owner.

16. LIABILITY
Except in respect of death or personal injury caused by the negligence of the owner and/or his/her servants, the owner and his/her respective servants will not be liable for any accident damage direct or consequential loss, injury expense or inconvenience, whether to person or property which the visitor or any other person may suffer arising out of or in any way connected with the letting howsoever caused. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about "fault" above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

  • the fault of the person(s) affected or any member(s) of their party or
  • the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
  • an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 17)
  • in addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

Please note we cannot accept responsibility for any services that do not form part of our contract.

17. FORCE MAJEURE
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

18. DATA PROTECTION ACT
Your details including name, address and email will be used to keep you informed of the future offers and availability. If you would prefer not to receive such updates please let us know.

19. PRICES AND WEBSITE ACCURACY
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance. Whilst representations both verbal and visual contained on our web page are made in good faith are carefully scrutinised, neither such verbal and visual representations form part of the contract. The owners will not accept any liability arising out of changes of circumstances affecting the property between publish date of the web and the period covered by any booking by a visitor.

20. BEHAVIOUR
We expect all guests to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

21. SPECIAL REQUESTS
If you have any special request, please advise us at the time of booking. Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests. If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

22. BABY EQUIPMENT
Where an owner has agreed to make available baby equipment such as a travel cot, high chair or stairgate this is done for the convenience of guests and the owner is not responsible for its use. It is the guests' responsibility to aquaint themselves with each piece of equipment and ensure it is safe for their own child - in the event of any doubts regarding the suitability or safety of a piece of equipment guests are strongly advised to to use it. As stated in condition 16 above, the owner and his/her respective servants will not be liable for any accident damage direct or consequential loss, injury expense or inconvenience, whether to person or property which the visitor or any other person may suffer arising out of or in any way connected with the letting howsoever caused.

Public Wi-Fi Access Terms and Conditions - applicable for properties offering internet access

This agreement sets out the terms and conditions on which wireless internet access ("the Service") is provided to you, a guest of a property rented though Abersoch Holiday Homes ("us") in consideration for your custom, your agreement to these terms and conditions and your agreement to allow us to send to you by e-mail our promotional and marketing material.

1. Extent of the Service

1.1 We do not recommend in particular the use of any websites (or other internet related services) ("Internet Services") and your use of Internet Services is carried out entirely at your own risk.

1.2 We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.

1.3 We have no responsibility for, or control over, the information you transmit or receive via the Service.

1.4 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.2

1.5 We do not guarantee:

1.5.1 the availability of the Service;

1.5.2 the speed at which information may be transmitted or received via the Service; or

1.5.3 that the Service will be compatible with your equipment or any software which you use.

1.6 [Whilst we take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received using the Service] we do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilising the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.

1.7 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.

2. Your Use of the Service

2.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:

2.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;

2.1.2 contain obscene, profane or abusive language or material;

2.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);

2.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;

2.1.5 contain material which infringe third party's rights (including intellectual property rights);

2.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business; or

2.1.7 are otherwise unlawful or inappropriate;

2.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.

2.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.

2.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

2.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.

3. Criminal Activity

3.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.

3.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.

3.3 You agree and acknowledge that we may keep a log of the Internet Protocol ("IP") addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address

3.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.

4. Our Use of your Information

4.1 Subject to clauses 3.3 and 3.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.

5. Other Terms

5.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 2.1 to 2.3 and 3.1 above.

5.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

5.3 We agree that neither this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

5.4 This agreement is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.

 
             
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